Sales Policy of BRIGHTSORA
Effective Date: March 24, 2025
At BRIGHTSORA, we are committed to providing an exceptional shopping experience for all of our customers. This Sales Policy outlines our terms and conditions for purchasing products from our website, including pricing, payments, order fulfillment, and other important details. By making a purchase on our site, you agree to the terms outlined in this policy.
1. Product Availability
All products listed on our website are subject to availability. While we make every effort to keep our website updated with current stock levels, items may occasionally be out of stock due to high demand or inventory discrepancies. In the event that an item you ordered is out of stock, we will notify you promptly and offer alternatives, a refund, or the option to wait for the item to become available.
2. Pricing
Prices: All prices are listed in the local currency (GBP for the UK). Prices are subject to change without notice, though any price change will not affect orders already placed.
Taxes and Duties: The price you see at checkout may not include applicable taxes, shipping fees, or customs duties for international orders. These charges are the responsibility of the customer and will be added during checkout or collected by the carrier upon delivery.
Promotions and Discounts: From time to time, we may offer discounts or promotions. These discounts cannot be combined with other offers unless otherwise specified and are subject to availability.
3. Payment Methods
We accept a variety of secure payment methods, including:
Credit/Debit Cards: Visa, MasterCard, American Express
PayPal
Other Payment Methods: We may also accept other payment options as listed during checkout.
Payments are processed securely, and your card information is encrypted. By submitting an order, you authorize BRIGHTSORA to charge the selected payment method for the total cost of the order, including taxes and shipping fees.
4. Order Confirmation
Once your order is placed, you will receive an email confirmation with your order details. Please ensure that the information provided is accurate. If you notice any discrepancies, contact us immediately at contact@brightsora.xyz.
5. Order Fulfillment and Shipping
Processing Time: Orders are typically processed within 1-2 business days. During busy periods, such as holidays, processing may take longer.
Shipping Methods: We offer various shipping methods, including standard and expedited options. Shipping fees are calculated based on the delivery address and selected shipping method.
Delivery Time: Delivery times vary based on the shipping method and location. You will receive a tracking number once your order is shipped, which allows you to monitor the status of your package.
6. Cancellation Policy
If you wish to cancel your order, please contact us as soon as possible. Orders can only be canceled before they have been shipped. Once an order has been processed and dispatched, it cannot be canceled, but you can return the items after receiving them (subject to our Return Policy).
7. Customer Responsibilities
Customers are responsible for providing accurate information when placing an order. This includes correct delivery details (name, address, and contact information). BRIGHTSORA is not responsible for lost or delayed shipments due to incorrect or incomplete information provided by the customer.
8. Returns and Refunds
Our Return and Refund Policy governs how returns and refunds are processed. Please review it for details on how to return an item or request a refund. Returns are accepted within 30 days of receiving your order, and items must be in their original, unused condition.
9. International Orders
For international orders, the customer is responsible for any additional customs duties, taxes, and fees associated with importing goods to their country. Delivery times and costs will vary depending on the destination.
10. Changes to Sales Policy
BRIGHTSORA reserves the right to update or modify this Sales Policy at any time. Any changes will be reflected on this page with an updated effective date. We encourage you to review this policy regularly to stay informed about our terms and conditions.