Shipping Policy of BRIGHTSORA
Effective Date: March 24, 2025
At BRIGHTSORA, we strive to provide you with the best shopping experience, including reliable and timely delivery. This Shipping Policy outlines our shipping methods, rates, and delivery times. By making a purchase on our website, you agree to the terms outlined in this policy.
1. Shipping Methods and Rates
We offer various shipping methods to ensure your order arrives on time. The shipping rate depends on your location, the shipping method chosen, and the weight and size of the items in your order. Shipping fees will be calculated at checkout.
Shipping Methods:
Standard Shipping: The most economical option, with delivery typically within 5-7 business days (for domestic orders).
Expedited Shipping: Faster delivery, usually within 2-3 business days (for domestic orders).
International Shipping: Available for most countries, with delivery times and fees depending on your location.
Please Note: Shipping rates for international orders will be calculated at checkout and may vary based on destination, customs, and local regulations.
2. Processing Time
All orders are processed within 1-2 business days after payment confirmation. Orders are processed and shipped on business days (Monday to Friday, excluding holidays).
During peak times, such as holiday seasons or sales events, processing may take longer. We will notify you if there are any delays with your order.
3. Delivery Times
Domestic Orders (UK): Delivery times vary based on the shipping method selected. Standard shipping usually takes 5-7 business days, while expedited shipping takes 2-3 business days.
International Orders: Delivery times vary by destination. Typically, international orders take between 7-15 business days depending on the shipping method and customs processing.
4. Order Tracking
Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to monitor your order’s progress through our shipping partner’s website.
5. Shipping Restrictions
P.O. Boxes: We do not currently ship to P.O. Boxes. Please provide a physical shipping address for order delivery.
International Restrictions: Some countries may have import restrictions or prohibitions on certain types of products. If your order cannot be shipped to your country, we will notify you and provide a refund or suggest alternative solutions.
6. Shipping Delays
While we make every effort to ensure timely delivery, shipping delays may occur due to unforeseen circumstances, such as:
Adverse weather conditions
High demand during holiday periods
Customs processing delays for international orders
Shipping carrier delays
If your order experiences a delay, we will work to resolve the issue as quickly as possible and keep you informed.
7. Duties and Taxes (for International Orders)
For international orders, the customer is responsible for any customs duties, taxes, or other import fees imposed by the destination country. These charges are not included in the purchase price or shipping fees and will be collected by the shipping carrier upon delivery.
8. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us immediately at contact@brightsora.xyz with your order details. We will investigate the issue with the shipping carrier and work to resolve it, either by sending a replacement or issuing a refund.
9. Incorrect Address
Please double-check your shipping address before completing your order. If an incorrect address is provided, we may not be able to deliver your package. In such cases, you will be responsible for any additional shipping costs if a reshipment is needed.